Blue Ridge Access Card: Frequently Asked Questions
Q: Why did I get a "debit card" in the mail?
A: Blue Ridge Community College partners with Higher One, a financial services company, to bring you this powerful new way to manage money--the Blue Ridge Access Card. Our partnership allows us to expedite financial aid disbursements and student refunds by using direct deposit to distribute refunds to you. This means your money will be available to you much more quickly than with traditional paper checks.
So I can have my refund sent to my current bank account? Or even my parent's bank account?
A: You got it! The Blue Ridge Access Card provides you with more options than ever before. You can have your refund direct deposited to any U.S. bank account, absolutely free of charge; or into a convenient Higher One checking account.
Is the Blue Ridge Access Card a credit card?
A: No. The Blue Ridge Access Card serves as a debit card ONLY if you choose to open a checking account with Higher One. If you choose to establish this banking relationship, your Blue Ridge Access Card will act as a "Swipe and Sign" debit card.
How do I activate my card?
A: Visit www.blueridgeaccesscard.com and enter your 16 digit card number in the green box at the top. From there, you can choose your refund method and begin to take advantage of the card benefits.
Q: Do I really need to activate my card? I don't ever expect to get a refund.
A: Yes, please activate your card. Even if you don't expect a refund, you may in fact need to receive one at some point, like if a class gets canceled.
Q: I really see no need for my card. Can I just throw it away?
A: Please do not throw away your card. Higher One will be disbursing refunds for BRCC and this access card has the account number that allows you to choose your preferred refund method as well as check on the status of your refunds, change your refund preference and other services. Without the card you do not have any refund options or access to information.
You said this card will give me options to receive my refund faster. What are my options and how much faster will I get my money?
A: See the list below:
Direct deposit to a Higher One checking account = You receive money the same day it is released to Higher One.
Direct deposit to another bank = 2 to 3 business days via direct deposit
Printed paper check = 7 to 10 business days (or more) via U.S. Postal Service
You make no refund selection or do not activate your card = Paper check will be mailed via U.S. Postal Service to the address that the college has on file for you.
The Higher One checking account option requires you to open a OneAccount at Higher One. As you would when opening any bank account, please read carefully the agreement terms and fees.
Q: What happens if I don't select a refund preference?
A: If you do not select a refund preference Higher One will mail a paper check to you. This check will be mailed to the address that the college has on file for you so be sure that you verify that your address information is correct in the Registrar's Office to avoid mailing issues. However, It is recommended that you activate your refund preference when you receive your card so that you can make your own refund choice.
Q: When do I need to activate the Blue Ridge Access Card?
A: Activate your card as soon as the green envelope arrives in your mailbox. Activation is easy. Just visit blueridgeaccesscard.com
and enter your 16 digit card number.
Q: What is the OneAccount? Do I need that?
A: After you activate your card, you will receive an offer for an optional OneAccount bank account. The OneAccount is a bank account relationship between you and Higher One, and NOT managed or operated by Blue Ridge Community College. If you choose to open a OneAccount, please read the terms and conditions carefully. You do not need to open a OneAccount to receive refunds.
Q: What are the benefits and drawbacks of a OneAccount?
A: In addition to getting your refund the fastest, you will be able to use your Blue Ridge Access Card as a debit card wherever Debit MasterCard® is accepted. The OneAccount is FDIC insured and offers free checking with no monthly fees associated with normal use. There are no minimum balance requirements and no minimum deposit requirements. Please be aware that fees and penalties may apply with the OneAccount. You can view the Higher One Fee Schedule to learn more.
Q: What if I didn't receive the Blue Ridge Access Card?
A: Your Blue Ridge Access Card is mailed to the address on file in the Registrar's Office. If you did not receive your card, please verify your current mailing address with the Registrar's Office
What if I lost my card or need a replacement?
A: If you have not activated your card, visit the Cashier in the Sink Building to order a replacement. Please verify your current mailing address in the Registrar's Office New cards will be shipped to your current address on file. There is a replacement fee of $10 to order a replacement card that has not been activated.
If you have already activated your card, you can log into blueridgeaccesscard.com and re-order your card. It will be shipped to the address listed with Higher One. There is a replacement fee of $20 to order a replacement card that has been activated.
Q: When will I get my Financial Aid refund?
A: The schedule for disbursing funds is announced by the Financial Aid Office. Depending on the refund method you choose, you can expect your funds to be in your bank account about 7-10 days sooner than before.
Q: Where should I call to see if my refund is ready?
A: Let Higher One contact you! Sign up for Mobile Alerts with Higher One to get a text message whenever refunds are processed or deposited to your account. Don't want a text message? No problem, Higher One can also e-mail you when your refund is processed or distributed.
Is my personal information safe with Higher One?
A: 100% safe. Higher One not only has to comply with banking rules and regulations, but also with higher education privacy rules and regulations. Due to Patriot Act regulations, Higher One may ask you to verify your identity.
Can't find your answer here? Read more about the Blue Ridge Access Card by visiting www.blueridgeaccesscard.com.