Your Success Is Our Mission

Technical Support for Distance Learners

If you are unable to log into Moodle or have a general technical issue or questions,
please contact the Blue Ridge Community College IT Help Desk at helpdesk@blueridge.edu or (828) 694-1895 or contact a member of the Distance Learning Support Staff listed below.

 

Distance Learning Support Staff

 

Leah KnowlesLeah Knowles
Distance Learning Specialist
Office - TEDC 227
(828) 694-1646
dl_knowles@blueridge.edu  

AAS Computer Programming from Blue Ridge Community College, Flat Rock, NC

Responsibilities for Faculty:

  • Works with curriculum and continuing education faculty to set up and deliver online education. (Contact Leah for course shells and Moodle support.)

  • Supervises the Open Lab in TEDC 102 and work-study students in the lab.

  • Coordinates closed captioning transcription for BRCC TV and Web.

Responsibilities for Students:

  • Assists with online and email account set up and maintenance via phone and in-person support and online tutorials.

  • Delivers phone and in-person support for technical issues with Moodle (online platform)

  • Available by request of faculty for in class Moodle and email account setup assistance.

  • Hires and supervises Work-Study students for the Open Lab in TEDC 102

 

 

image Pat HorlickPat Horlick
Instructional Designer
Office - TEDC 324
Phone: (828) 694-1852
p_horlick@blueridge.edu

AS Graphic Design Technology, AA Liberal Studies, Santa Fe Community College, BA Interdisciplinary Studies (Fine Art/ Social & Behavioral Sciences), University of Central Florida, MA, Library and Information Science, University of South Florida, State of FL Certified Teacher, Instructional Media

Responsibilities for Faculty:

  • Provides services that support College faculty in the quality design, development and delivery of online courses.

  • Assists faculty to translate learning outcomes into appropriate learning activities and assessments.

  • Creates written and interactive tutorials and reference materials for a wide variety of technologies.

  • Collaborates directly with the Vice President for Instruction, Deans and faculty to manage observations of and quality for online courses.

  • Assists in selection, testing and implementation of Moodle Modules and Blocks.

Responsibilities for Students:

  • Provides troubleshooting support for online students for basic technical Moodle support.

  • Creates in-person and online Moodle Orientations and written tutorials.

 

 

Jim Plover
DL/TV Support
Office - TEDC 126
Phone: (828) 694-1754

Duties: Creates multiple schedules for BRCC TV. Assists with online course shell creation for faculty.