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Serving Henderson and Transylvania Counties in Western North Carolina

CTS255

Adv Tech Support Functions

This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Topics include technical support management techniques, evaluation, and methods of deployment for technical support technologies. Upon completion, students should be able to determine the best technologies to support and solve more complex technical support problems.

Lecture Hours: 

2.00

Lab Hours: 

2.00

Clinical Hours: 

0.00

Credit Hours: 

3.00

Prerequisites: 

CTS 155

This course is part of these programs of study: