Purpose Statement:
All students in this program are expected to meet certain essential functions/technical standards which are essential for successful completion of all phases of the program and which reflect industry requirements and standards. To verify the students’ ability to perform these essential functions, students may be required to demonstrate the following technical standards:
| Standard | Definition of Standard | Example(s) of Technical Standard |
|---|---|---|
| 1. Critical Thinking Skills | Use of judgment and problem-solving
Application of ethical standards |
When working with customers or patients, office administrators must be able to apply policies regarding privacy of records and maintain confidentiality |
| 2. Mobility/Motor Skills | Good dexterity (eye and hand coordination)
Sufficient gross and fine motor skills to manipulate equipment Use of computer keyboard and repetitive keying functions Ability to perform office functions such as sitting for prolonged periods, navigating work stations and office setting |
Accurate data entry is an essential component of any administrative office position. This may include letters, reports, files, etc. |
| 3. Tactile Skills | N/A | N/A |
| 4. Auditory Skills | Comprehension and understanding of spoken language | Office administrators may need to be able to place and receive telephone or video calls for conducting business |
| 5. Visual Skills | Ability to tolerate viewing a computer screen for extended lengths of time | Office administrators should be able to use computers to conduct business |
| 6. Communication Skills | Ability to communicate effectively with others, both orally and in writing
Comprehension and understanding of spoken and written language |
Many office administrators will be the first point of contact with customers, and must be able to communicate based on the company’s expectations |
| 7. Interpersonal Skills | Ability to work collaboratively with others in a variety of settings and situations.
Ability to listen to others and determine their wants and needs |
Office administrators will be expected to work both independently and as part of a team to complete projects |
| 8. Behavioral Skills | Maintaining hygiene and dress requirements for an office setting
Shows respect for self and others. Projects an image of professionalism and strong work ethic Requires the ability to adapt to changing environments and work related challenges |
Office administrators represent their company with customers and must maintain professionalism in both appearance and action |
In the case of a qualified individual with a documented disability, appropriate and reasonable accommodations will be made unless to do so would fundamentally alter the essential training elements, cause undue hardship, or produce a direct threat to the safety of the patient or student.
Accessibility Services Statement
The College has a legal obligation to provide appropriate accommodations for students with documented disabilities. If you have a disability and are seeking accommodations, you should contact the Student Accessibility Services (SAS) office (Sink Building; (828) 694-1813; access@blueridge.edu). Students can contact SAS at any time, however they are encouraged to initiate this process as soon as possible (prior to the start of classes and/or field experience).