Purpose Statement:
All students in this program are expected to meet certain essential functions/technical standards which are essential for successful completion of all phases of the program and which reflect industry requirements and standards. To verify the students’ ability to perform these essential functions, students may be required to demonstrate the following technical standards:
| Standard | Definition of Standard | Example(s) of Technical Standard |
|---|---|---|
| 1. Critical Thinking Skills | Undertake effective research to build on professional expertise and inform decision making
Evaluate the effectiveness of a variety of specific technical or professional interventions Accurately follow course syllabi, directions for assignments, laboratories, or other course activities Exercise sound judgment with the benefit of this information and knowledge / skills |
Reading assignment instructions and creating or modifying a spreadsheet using common software such as Microsoft Excel to achieve assignment instructions
Reading a program requirements document or soliciting program requirement information from an instructor or customer and use that information to inform the design of a computer program that achieves the objectives |
| 2. Mobility/Motor Skills | Sufficient motor skills to perform physical activities related to common information technology occupations including technical support, computer programming, network administration, data analysis
Fine and gross motor skills may be required along with functional use of the senses of touch and vision to enable students to work with physical computer and networking equipment |
Using common computer input devices including a keyboard, computer mouse, touch screen, and similar devices
Installing and removing electronic computer components including memory cards, hardware expansion boards, peripherals, and cables Moving computer hardware that could weigh 1 – 50 lbs |
| 3. Tactile Skills | Tactile skills may be required work with computer input devices as well as other information technology hardware such as peripherals and networking equipment | Align, orient and insert network cables in corresponding ports on network or computer equipment |
| 4. Auditory Skills | Understand and interpret audio alerts issued by information technology hardware such as a computer or network device | Listening to and interpreting “beep code” error messages issued by malfunctioning computer or network hardware
Participating in a telephone technical support troubleshooting lab scenario |
| 5. Visual Skills | Viewing information output from a wide variety of computer programs displayed on a computer screen or remote terminal
Viewing content in an online lab environment |
Using an online lab computer or network simulation environment
Viewing supplemental streaming video content from: the learning management platform, textbook publishers and related 3rd party platforms, video streaming services such as the YouTube™ platform |
| 6. Communication Skills | Communicate with clarity and precision using appropriate information technology terminology and concepts
Efficient, effective, accurate and timely communication using a range of communication media as appropriate to the purpose and audience, for example in-person meetings, telephone, letters/memos, email, web-conferencing Comprehension and understanding of spoken and written language with fluency Understand nonverbal information and cues in interpersonal encounters |
Reading an email and writing an appropriate response via email
Reading a document in a common file format, such as Microsoft Word or Adobe PDF and writing a response using appropriate software such as Microsoft Word Utilizing an online communication system such as the forum post or chat feature in the College’s Learning Management system (OpenLMS / Moodle) Interacting in face to face conversations with fellow students, instructors and work based learning employers and co-workers |
| 7. Interpersonal Skills | Ability to nurture mature, sensitive, and effective relationships
Ability to adapt to changing environments and work related challenges Establish rapport with instructors, classmates, stakeholders, clients and colleagues Work cooperatively and with honesty and integrity with peers, faculty, and colleagues Emotional health and maturity to enable meaningful interactions with classmates, instructors, and professional colleagues Development of conflict resolution skills / ability to negotiate conflicting attitudes and opinions Maintain hygiene and dress requirements for an office setting |
Work with classmates on a group assignment or major project
Respectfully engage with an instructor to learn from and improve performance based on feedback from submitted assignments, exams |
| 8. Behavioral Skills | Prompt attention to and completion of all responsibilities attendant to the occupation
Integrate constructive criticism received from both on-campus and off-campus learning settings Dress appropriately in College settings and in a manner befitting the profession in work based learning placement Effectively handle stress effectively by using appropriate self-care, College student services resources, and by developing supportive relationships with colleagues, peers, and others |
Complete and submit assignments, exams and other course activities by the specified deadline or due date
Anticipate when you will not be able to meet a course or assignment objective and proactively contact those involved to effectively address the situation Effectively plan and manage your schedule so that you budget sufficient time to complete course work |
In the case of a qualified individual with a documented disability, appropriate and reasonable accommodations will be made unless to do so would fundamentally alter the essential training elements, cause undue hardship, or produce a direct threat to the safety of the patient or student.
Disability Services Statement
The College has a legal obligation to provide appropriate accommodations for students with documented disabilities. If you have a disability and are seeking accommodations, you should contact the Disability Services Office (Sink Building; 694-1813) and notify your course instructor of your disability as appropriate. Students should initiate this process as soon as possible (prior to the start of classes and/or field experience).